Support

We usually reply within one business day. Pro subscribers get priority responses.

Contact us

Email support@tohar.app with a description of the issue. Screenshots help. Please do not include full lab documents in support emails — a marker name and value is enough for us to investigate.

Common questions

• My lab PDF did not parse. Digital PDFs from lab portals work best. Scanned PDFs and photos are read with on-device text recognition — if one fails, try a clearer, well-lit capture of the whole page.
• Apple Health is not syncing. Check iOS Settings → Privacy & Security → Health → Tohar and confirm the categories are enabled. Apple Health sync is available on Core and Pro plans.
• Restore a purchase. Open Profile → Subscription → Restore Purchases, making sure you are signed into the same Apple ID.
• Delete my account. Profile → Settings → Delete Account. Deletion is permanent after the grace period shown in the app.

Feature requests

We read everything. Send ideas to the same address with “Feature request” in the subject line.